Returns & Refund Policy

At AANDDD, every product is custom-made with care. We stand behind the quality of our work and want you to be satisfied with your purchase. Please review the following policy before placing your order.

1. Return Window

You may request a return or refund within 30 days of delivery. For personalized items, returns are only accepted in cases of defects or damage.

2. Quality Issues

If your item arrives damaged, defective, or incorrect, please contact us at support@aanddd.com with clear photos or videos of the issue. We’ll offer a free replacement or full refund — no need to return the item.

3. Non-Quality Returns

If you wish to return a product for personal reasons (e.g. change of mind), please contact us first. You’ll be responsible for return shipping costs. For personalized items, a 30% crafting fee will be deducted from your refund.

4. Return Conditions

• Items must be unused and in original condition.
• Returns must be initiated within 30 days of delivery.
• Customized products are non-returnable unless defective.

5. Refund Processing

Once your return is received and inspected, your refund will be issued to the original payment method within 3–5 business days. Shipping fees are non-refundable unless the item is defective.

6. Need Help?

We’re here to assist. Reach out to support@aanddd.com with any questions about your order or return.